Flip a Coin and then You Get the AI Culture Result
The only way AI can succeed in a business is with the help of all leaders.
24% better. 25% worse. 51% no change. That is what 23,717 American workers told Gallup when asked what AI has done to their workplace culture. It is the most evenly split finding I have seen on anything this year, and the temptation is to file it under "jury still out" and move on. The comparison figure stops you doing that. In organisations NOT implementing AI, 59% say the culture has not changed. So this is neither noise nor neutrality. AI is genuinely moving culture in a large number of workplaces, in opposite directions, sometimes within the same industry and occasionally within the same building. Gallup then split the data by whether the employee's manager visibly supports them using AI. Where the manager does, 31% report an improved culture. Where the manager does not, 21%. On the strongest measure, culture improved significantly, the figure goes from 3% to 9%. A tripling, from the presence or absence of one person's evident support. Not the platform. Not the rollout budget. Not whether the CEO recorded a video. And then the awkward second half of the same research. Gallup surveyed 102 CHROs from global Fortune 500 companies. 99% said AI is somewhat or very important to their strategy. 50% said they are not very or not at all confident in their managers' ability to guide employees on AI. 57% are providing AI training for people managers. Half the people at the very top have identified the intervention, identified the gap, and 43% of them have not funded the thing that…